Gratuities - Ask if gratuities are included, though that is not usually the case. If not, about 15 percent is customary, but you may of course leave more or less, depending on the quality of the service. You can leave the tip at the reception desk when you pay your bill you can tip by giving it directly to the therapist. If you receive multiple services from different people (a massage therapist, a facial esthetician, etc.), leave a separate tip for each of them.
Cell phones - Leave phones at home or in your vehicle; or turn them off before entering the spa.
Children - A spa is a great place to get a little alone time, so it's best to not to bring children under 16. You can usually leave small children in the care of a sitter/nanny or under the supervision of a children's program. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others.
Punctuality - Ideally arrive 15-20 minutes early so you can enjoy an unhurried transition into the spa. If you are late, your treatment time will be shortened. After a treatment, it's customary to vacate the room within five or ten minutes, though you are welcome to spend additional time unwinding in the spa's relaxation or waiting rooms.
Cancellation - Unexpected things do happen, and sometimes it's impossible to keep an appointment. If you must cancel, give the spa as much advance notice as possible.
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